25 June 2026
“Building trust” is often talked about in the London insurance market - but what does exceptional service actually look like in practice?
For Lucy Colleran, Head of Trading at Verlingue London Markets, it comes down to the fundamentals: clear communication, responsive support, and being someone clients can rely on when it matters most.
In a fast-moving and complex market, exceptional service isn’t about grand gestures. It’s about consistent delivery: responding quickly, keeping clients informed, and ensuring they feel supported at every stage. These everyday interactions are what build trust over time and distinguish leading London Market brokers.
In this short video, Lucy shares her perspective on delivering exceptional service in the London Market.
Experience that supports exceptional service
Lucy Colleran brings extensive experience across the London commercial insurance market, with a strong focus on operations, broking, and team leadership.
As Head of Trading, she oversees day-to-day activity within the London Market office, supporting efficient trading processes and high-performing teams. Her proactive and collaborative approach helps ensure clients receive a consistently high level of service.
A relationship-led London Markets approach
At Verlingue London Markets, exceptional service is built on strong relationships.
We believe in building partnerships that last by taking the time to understand each client’s business, exploring risk in detail, and working collaboratively to shape broking strategies that reflect shared goals.
By combining technical expertise with a relationship-led approach, we deliver tailored insurance solutions across borders - while maintaining the personal connection that underpins long-term success.